Customer Service & Bookings Coordinator (£14.50 per hour)

Free On-Site Parking | Full Training Provided | Career Progression Opportunities

Looking for a role where you can build a long-term career?

We're looking for a Customer Service & Bookings Coordinator to join our growing team. Offering an excellent rate of £14.50 per hour, free on-site parking, full training and genuine opportunities for progression, this is an exciting opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced environment.

As a key member of our team, you'll be responsible for managing customer enquiries, coordinating bookings and ensuring an exceptional customer experience from start to finish.

Why Join Us?

• Competitive pay of £14.50 per hour

• Free on-site parking

• Full training provided

• Excellent opportunities for career progression and development

• Supportive and professional team environment

• Varied and engaging role where no two days are the same

• Opportunity to develop valuable customer service, operational and scheduling skills

The Role

As a Customer Service & Bookings Coordinator, you will be responsible for managing customer enquiries and coordinating bookings using Parker's internal booking systems. You will act as a key point of contact for customers, ensuring every interaction is handled professionally, efficiently and with a customer-first approach.

Key Responsibilities

• Manage customer enquiries and booking requests through internal systems

• Handle inbound and outbound calls in a professional and courteous manner

• Respond promptly to customer enquiries via phone, email and online chat

• Liaise with customers, chauffeurs, travel agents, corporate clients and internal teams

• Gather and accurately record booking details

• Provide information on services, vehicle options, coverage areas and pricing

• Process and confirm reservations in line with company procedures

• Coordinate bookings to maximise service efficiency and vehicle utilisation

• Work closely with internal teams to deliver a seamless customer experience

• Follow up on enquiries and customer requests where required

• Maintain confidentiality and handle customer information responsibly

• Report any system or operational issues that may impact service delivery

What We're Looking For

We're looking for someone who is:

• Passionate about delivering excellent customer service

• Friendly, professional and confident communicating with customers

• Highly organised with strong attention to detail

• Comfortable using computer systems and learning new software

• Able to manage multiple tasks and prioritise effectively

• Calm under pressure and adaptable to changing priorities

• Proactive, positive and solution-focused

• A strong team player with excellent communication skills

No industry experience required – full training provided

Previous experience in customer service, administration, scheduling, reservations or a similar role would be advantageous but is not essential.

Working Hours

• Flexible shift pattern covering hours between 8:00am and 10:00pm

• Flexibility to work a variety of shifts is required

Apply Today

If you're looking for a role that offers excellent pay, full training and genuine opportunities to develop your career, we'd love to hear from you.

Apply now and become part of a team that values exceptional customer service and invests in its people.

Qualifications

• Full UK Driving Licence (preferred)